Shipping policy

TIKITAKA MARKET – Shipping Policy

Effective Date: 26 December 2025

1. Domestic Shipping (Australia)

  • TIKITAKA MARKET arranges shipping for all agency-purchased products within Australia.

  • Estimated delivery: 3–7 business days after order confirmation.

  • Customers will receive a tracking number when available.

  • TIKITAKA MARKET facilitates delivery but is not responsible for delays or damages caused by the courier or supplier.

2. International Shipping (e.g., USA)

  • Customers are responsible for all import duties, taxes, and customs clearance.

  • Estimated delivery time varies by location and customs processing.

  • TIKITAKA MARKET arranges shipment with suppliers and carriers but cannot guarantee delivery times due to international regulations or customs delays.

  • Any additional fees charged by customs or local authorities must be paid by the customer.

3. Shipping Options & Costs

  • Standard Shipping: Lower cost, longer delivery time.

  • Express / Priority Shipping: Higher cost, faster delivery, with tracking.

  • Shipping costs may include product handling, packaging, and agency service fees.

  • International shipments may incur additional charges (e.g., customs clearance, duties).

4. Handling & Tracking

  • Tracking numbers are provided when available.

  • Customers can monitor their shipment using the courier’s tracking system.

  • TIKITAKA MARKET is responsible for facilitating tracking and communication with suppliers, but not for the courier’s performance.

5. Customs, Duties & Taxes

  • For international orders, customers are responsible for any applicable customs fees or taxes.

  • TIKITAKA MARKET will provide documentation to assist with customs clearance.

  • Customers must acknowledge and accept these charges before completing the purchase.

6. Lost, Damaged, or Delayed Shipments

  • In case of lost or damaged shipments, customers must contact TIKITAKA MARKET promptly.

  • TIKITAKA MARKET will coordinate with suppliers and couriers to resolve the issue.

  • Liability is limited to the scope of TIKITAKA MARKET’s agency role.

7. FAQs & Support

  • Who do I contact for shipping issues?
    Contact TIKITAKA MARKET at [Insert Email].

  • Do I have to pay customs fees for international orders?
    Yes, all international import duties and taxes are the responsibility of the customer.

  • What if my shipment is delayed?
    TIKITAKA MARKET will assist in tracking, but delivery times may vary due to carrier or customs delays.